Complaints procedure

If you are unhappy with any aspect of your treatment or aftercare, please contact our manager directly, who will, in the majority of cases, be able to resolve the matter. If you wish to make a formal complaint, you should do so in writing, to:

Complaints team Ministry of Aesthetics
33 Newton Road
Torquay
Devon
TQ2 5DB

Complaints sent by email, for data protection and patient confidentiality, will only receive a reply of acknowledgement. Response to the complaint will be sent in writing, we therefore require your address. A complaint should be made as soon as possible and within 6 months of the date of the event.

Stage 1
– Written complaint acknowledged
– Formal response will be made within 30 working days.

Stage 2 – Internal review
If, following receipt of the final response from the complaints team, a patient wishes to seek further review, this should be done in writing to the Clinical Director at the same above address within 6 months of the final written response to complaint stage 1.